Gabriel Bristol, CEO and president of Intelicare Direct, a customer service solutions company, shared his insights recently in Fast Company. Who might we emulate as leaders in training? The janitor! And what does a janitor do? Listen (discreetly). Move with humility to get the job done. Show concern for the team. Yep, that’s it. And it all makes good sense.

WHILE THIS ADVICE MAY SOUND FAR-FETCHED, EMULATING THE MOST APPROACHABLE AND CONSIDERATE MEMBER OF YOUR TEAM CAN MAKE YOU A BETTER LEADER.
BY GABRIEL BRISTOL
What does it take to be a successful CEO? I’ve been asked this question a lot throughout my career, mostly by up-and-coming executives. The answer I most often give can always be counted on to elicit a passionate response. Most people are intrigued, some think I am kidding, and a few believe I am being curt and dismissive. On one occasion my response even made someone angry.

When asked how to be a successful CEO my answer is, “Think like the janitor.”

When pressed further I elaborate and explain that to first become the CEO you should not only demonstrate mastery of your direct responsibilities but also show concern and knowledge for a larger piece of the enterprise.

The entire piece is at http://bit.ly/1D3pa4y